CVE-2017-9324 — In Open Ticket Request System (OTRS) 3
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read a
Published
2017-06-12T06:29:00.477
Last modified
2026-05-13T00:24:29.033
CVSS vector
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
01What is this vulnerability?
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or…
02Affected products
No structured affected-product list available — see references below for vendor advisories.
03Active exploitation status
Not currently listed on the CISA Known Exploited Vulnerabilities (KEV) catalog. EPSS is the best forward-looking signal — see the EPSS row above.
04Recommended remediation
- Patch to a fixed version listed in the vendor advisory (see references below).
- Mitigate with WAF rules, network egress filters, or feature flags where the patch is not yet available.
- Hunt historical logs for exploitation indicators — see Detection signatures below.
05Technical details
For the full vendor write-up, exploit chains, and reference implementations, see the references list in section 09.
06Detection signatures
Ask SARA in chat to draft a starting detection for this CVE in your stack of choice.
07Related CVEs
No directly-cited follow-up CVEs in the KB record for this advisory. The references list in section 09 carries the vendor cross-references.
08Timeline
- Published: 2017-06-12T06:29:00.477
- Last modified: 2026-05-13T00:24:29.033
09References
- www.debian.org — http://www.debian.org/security/2017/dsa-3876
- packetstormsecurity.com — https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
- www.otrs.com — https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
- www.debian.org — http://www.debian.org/security/2017/dsa-3876
- packetstormsecurity.com — https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
- www.otrs.com — https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
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