CVE-2018-11563 — An issue was discovered in Open Ticket Request System (OTRS) 6
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application
Published
2019-07-08T12:23:59.000Z
Last modified
2024-08-05T08:10:14.654Z
01What is this vulnerability?
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
02Affected products
| Vendor | Product | Versions |
|---|
| n | a / n/a | n/a |
03Active exploitation status
Not currently listed on the CISA Known Exploited Vulnerabilities (KEV) catalog. EPSS is the best forward-looking signal — see the EPSS row above.
04Recommended remediation
- Patch to a fixed version listed in the vendor advisory (see references below).
- Mitigate with WAF rules, network egress filters, or feature flags where the patch is not yet available.
- Hunt historical logs for exploitation indicators — see Detection signatures below.
05Technical details
For the full vendor write-up, exploit chains, and reference implementations, see the references list in section 09.
06Detection signatures
Ask SARA in chat to draft a starting detection for this CVE in your stack of choice.
07Related CVEs
No directly-cited follow-up CVEs in the KB record for this advisory. The references list in section 09 carries the vendor cross-references.
08Timeline
- Published: 2019-07-08T12:23:59.000Z
- Last modified: 2024-08-05T08:10:14.654Z
09References
- www.otrs.com — https://www.otrs.com/category/release-and-security-notes-en/
- lists.otrs.org — https://lists.otrs.org/pipermail/announce/2018/000720.html
- community.otrs.com — https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-fr…
- lists.debian.org — https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
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