CVE-2022-39050 — An attacker who is logged into OTRS as an admin user may manipulate customer URL

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the us

01What is this vulnerability?

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

02Affected products

Vendor	Product	Versions
OTRS AG	OTRS	7.0.x, 8.0.x
OTRS AG	((OTRS)) Community Edition	6.0.1

03Active exploitation status

Not currently listed on the CISA Known Exploited Vulnerabilities (KEV) catalog. EPSS is the best forward-looking signal — see the EPSS row above.

04Recommended remediation

• Patch to a fixed version listed in the vendor advisory (see references below).
• Mitigate with WAF rules, network egress filters, or feature flags where the patch is not yet available.
• Hunt historical logs for exploitation indicators — see Detection signatures below.

05Technical details

For the full vendor write-up, exploit chains, and reference implementations, see the references list in section 09.

06Detection signatures

Ask SARA in chat to draft a starting detection for this CVE in your stack of choice.

07Related CVEs

No directly-cited follow-up CVEs in the KB record for this advisory. The references list in section 09 carries the vendor cross-references.

08Timeline

• Published: 2022-09-05T06:40:11.972Z
• Last modified: 2024-09-16T19:24:11.199Z

09References

• otrs.com — https://otrs.com/release-notes/otrs-security-advisory-2022-11/