CVE-2024-57727 on CISA KEV

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration file

01What CISA says about this vulnerability

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

02Required action — verbatim from CISA

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

03Notes & references

• www.horizon3.ai — https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-…
• simple-help.com — https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabi…

04SARA's analyst layer — why this matters

This vulnerability is currently on the CISA KEV list, which CISA only adds CVEs to when there is reliable evidence of active exploitation in the wild. For federal civilian agencies, BOD 22-01 requires remediation by the due date above. For everyone else, KEV is the strongest "patch immediately" signal you can get from public threat intel.

05Affected products (summary)

Vendor	Product	Versions
n	a / n/a	n/a

06Detection

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